FAQ
Frequently Asked Questions
1. I placed an order but haven’t received a confirmation email.
Please check your spam or junk folder—sometimes our emails get filtered there. If you still don’t find the confirmation, reach out to us through our Contact Us page and we’ll be happy to confirm your order details.
2. When will I receive my tracking number?
Tracking numbers are sent automatically once your order ships. We ship Monday through Friday before 3 PM. If you placed your order after that time, it will go out the next business day. Orders made on weekends or after 3 PM on Friday will be shipped on Monday.
3. How long does shipping take?
Orders shipped via USPS Ground Advantage typically arrive within 2–5 business days depending on your location.
4. What days do you ship orders?
We process and ship orders Monday through Friday between 9:00 AM and 5:00 PM (PST). Orders placed outside of these hours are processed the next business day.
5. Can I change or cancel my order after it’s been placed?
Because we process orders quickly, please contact us as soon as possible if you need to make changes or cancel your order. Once an order is shipped, we can no longer make modifications.
6. How do I track my order?
Once your package ships, you’ll receive an email with your USPS tracking number. Click the link in that email to monitor delivery progress directly on the USPS website.
7. How long does it take to get a reply from customer service?
Our support team typically replies within 24 hours on weekdays. If you contact us over the weekend, we’ll respond the next business day.
8. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover), PayPal, and Shopify Payments. All transactions are encrypted and secure.
9. Do you offer free shipping?
We offer free shipping on all orders.
10. Do you deliver outside the United States?
At this time, we only ship within the U.S. International shipping options may become available soon—subscribe to our newsletter for updates.
11. What if my order arrives damaged or incorrect?
If an item arrives damaged or is not what you ordered, please email photos and your order number to our customer support team within 7 days of delivery. We’ll make it right as quickly as possible.
12. What is your return or refund policy?
Due to the consumable nature of honey sticks and supplements, we cannot accept returns once a package has been delivered. Please contact us before sending any returns.
13. How should I store my honey sticks?
Keep honey sticks in a cool, dry place away from direct sunlight. Avoid freezing or exposing them to high heat to maintain freshness and flavor.
14. Do you manufacture these?
No we are only a retailer selling 3rd party products, please consult a physician before taking any supplements.